CUSTOMER INFORMATION
Customer support
A clear place to turn
New travel enquiries
Use the website form, email info@royaldh.co or contact +971 50 399 2303. Include your destination, intended dates and enquiry reference if available.
Existing arrangements
For a booking-related question, include the reference and service concerned. Please avoid sending full passport or payment-card details. Ask the team to confirm the next steps in writing.
Raising a concern
Email info@royaldh.co with the subject “Customer concern”, your reference, a short description and the resolution you are requesting. Keep copies of relevant confirmations and communications.
Review and follow-up
The team will review the concern and discuss relevant supplier responses and possible next steps. If further review is needed, reply in the same email thread and request escalation. No fixed response time or 24-hour support service is advertised.
Urgent travel issues
Use the assistance contacts provided in your confirmed travel documents for urgent on-trip matters. This website form is not an emergency service.
Updated 4 November 2026. Specific arrangements and supplier conditions are confirmed in writing before booking.