CUSTOMER INFORMATION
Travel documentation
Prepare for your own circumstances
Passports, visas and permits
Check passport validity, visa or transit requirements, permits and any other entry conditions with the appropriate official authorities and transport providers. Requirements vary by nationality, residence, route and purpose of travel.
Visa assistance enquiries
We can discuss the assistance available for your circumstances. Any scope and fees are agreed separately. Only the relevant authority decides eligibility, approval, appointments and processing.
Umrah journeys
Check current official eligibility, permit and travel requirements for your intended dates. Hotel, transport or itinerary discussions do not constitute an official authorization to travel or perform Umrah.
Travel insurance and health
Review suitable insurance and official travel or health guidance for your circumstances before committing to travel. Share practical accessibility needs with the team without sending medical records through the public form.
Safe document handling
Do not send passport scans, ID numbers or sensitive documents through this website. If documents are needed later, first agree an appropriate secure channel with the team.
Updated 4 November 2026. Specific arrangements and supplier conditions are confirmed in writing before booking.